Refund policy

 

 

 

At RenardFit, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, accessories, and tags where applicable.
  • Proof of purchase or your order number is required.
  • Certain items may not be eligible for return due to hygiene, safety, or other product-specific restrictions.

To request a return, please contact us through our Contact page before sending any product back. Do not send a product back without receiving return instructions from RenardFit.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the problem

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Refunds

Once your return or claim has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping costs may be non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise covered by an approved exception, the customer may be responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item. RenardFit is not responsible for items lost or damaged during an unauthorized return shipment.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other product-specific reasons. Any applicable restrictions will be identified on the product page or communicated before the return is processed.

Late or Missing Refunds

If you have been notified that a refund has been issued but you have not received it, first check with your bank or payment provider, as processing times may vary.

If you still have not received your refund, contact RenardFit through our Contact page.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it. We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Contact Us

For questions regarding returns, refunds, damaged products, or order issues, please contact RenardFit through our Contact page.